All other warranty service is classified as general warranty, and for Canoa Homes to ensure attention and correction of these service problems, there are a few important Procedures of which you should be aware.

Of utmost importance, no verbal complaints will be honored for general warranty. In order to be sure that no complaint is overlooked, we have included customer call-back sheets in your Homeowner's Kit to be used as a means of proper written communication. These must be signed and mailed to our customer service office.

The first call-back sheet is to be used three months after you have closed on your home. It is our experience that the first three-month period gives you ample time to discover warranty problems not found on your original customer walk-thru inspection. However, as stated at the time of your walk-thru inspection, there are certain items in your home you were to specifically approve or disapprove, and that original inspection form will take precedence over your call-back sheets in regard to these items.

If you have warranty service items after your three-month period, the second call-back sheet is to be filled out eleven (11) months after you have closed. This call-back sheet is used to finalize all general warranty service on your home for which Canoa Homes is responsible. Please be sure that when you send in either call-back sheet, you have printed or typed your name, address, phone number, and date in the spaces provided.

There are warranty cards included with your appliances which you should fill out and mail to the manufacturer immediately upon closing on your home. By doing this, you will help to ensure better service from the appliance manufacturer without unreasonable delay.

If a warranty service problem occurs, please define the problem as accurately and completely as possible. (Include a sketch, if it will help in defining the problem.) An accurate description will help in scheduling the appropriate subcontractor and correcting the problem as soon as possible.

We ask that you read this booklet thoroughly and understand these procedures. With your cooperation, Canoa Homes will be able to act upon its responsibilities in a timely and professional manner. If there is anything in these procedures that you do not understand, please contact our Customer Service Department for clarification.